FAQ

Credit Card –Visa or Mastercard, EFTPOS cards, Cash.

You can book your stay with us directly on our website (link to home page). Alternatively, contact our reservations team to arrange your accomodation booking. Email:

Haka House Hostels strictly prohibits bookings from individuals under the age of 18 unless accompanied by a parent or legal guardian. The following guidelines apply:

Accompanied Under 18’s:

• Individuals under the age of 18 can only stay at the Hostel when accompanied by a parent or legal guardian in the same room.
• The room must be private.
• No extra beds, cot or baby crib are provided at the Hostel.

Shared Room Exceptions for Unaccompanied Under 18’s in Groups:

• Unaccompanied under 18’s are not allowed to stay in shared rooms, unless they are part of a group that has booked out the entire shared room.
• The group leader must provide the required documentation to Haka House.

Consequences of Non-Adherence:

• Failure to comply with these policies will result in automatic cancellation of the booking with no refund. Guests violating these rules will not be permitted to check into the Hostel.
• Please ensure that you review and comply with these age-related policies to ensure a smooth and enjoyable stay at Haka House.

Check-in is any time from 2pm and check-out is at 10am.
We can also arrange for an after-hours check in upon request before arrival.

Safety is our top priority at all Haka House Properties. Our security features include:
• 24/7 CCTV cameras.
• Swipe cards for each building/room and for lift access.

Yes, we do!

We require a minimum of 24 hours’ notice prior to the date of arrival for all cancellations or amendments or amendments to accommodation reservations.
Any change to the arrival date, departure date or room type of the reservation is subject to the property’s availability at the time the amendment is requested and may result in a possible rate change or additional fee.
Non-refundable bookings have no option to receive a refund if cancelled. The guest must cancel
bookings made via an online agent such as Booking.com via the agent before Haka can formally
cancel the booking.
Haka will operate within the Consumer Guarantees Act & Fair Trading Act.
Modifications and date change
Applicable for direct bookings made via our website, or reservations team on email or phone.
Fully flexible rate modifications or date change requests must be made 24 hours prior to arrival.
Bookings made through online travel agents such as booking.com etc. must be modified
through the online travel agent directly by the guest

Yes, we supply all your bed sheets.

Only our private rooms come with towels. You can hire a towel from reception for a small
charge.

A reservation of four rooms or more is usually considered a group booking and cannot be made through our site. For group bookings please phone 0800 888 913 or email
reservations@nzhostel.com.
GROUP BOOKINGS

We have 13 properties in our network, located throughout the North and South Islands of New Zealand.
CONTACT US

Yes! Our hostels are located near some of New Zealand’s best biking terrain. Queenstown offers access to the Queenstown Bike Park and the famous Skyline Gondola trail system. Rotorua is world-renowned for its Whakarewarewa Forest MTB trails.

Absolutely. We offer secure bike storage and lock-up areas at several of our hostels. Please contact the specific location to confirm availability.

While we don’t offer rentals in-house, our local teams can recommend the best bike rental shops, many of which offer discounts for Haka House guests.

Yes! Whether you’re new to mountain biking or a seasoned rider, our locations are close to trails of all difficulty levels, from scenic riverside paths to technical downhill routes. Just ask our friendly staff with any questions you may have. 

Definitely. Each of our hostels is located near some of New Zealand’s most iconic hiking routes. For example, Haka House Queenstown is a short distance from Ben Lomond Track, and our Taupō location is a great base for the Tongariro Alpine Crossing.

Yes! Our reception teams are passionate locals who can suggest trails based on your fitness level, time available, and weather conditions.

We offer trail maps, info sheets, and local tips at most reception desks. Some locations even run occasional guided hikes in partnership with local operators.

Yes; many of our hostels offer laundry and drying areas perfect for muddy boots, wet gear, or multi-day hikers coming back from the trail.

Yes; we work with trusted local tour operators and can assist you in booking everything from scenic flights to glowworm cave tours and jet boat rides. Check our our Local Experiences page to learn more and book different activities, or you can have a chat with our friendly team who can also help!

Absolutely. Our staff can help you navigate local buses or shuttles, and we can also recommend rental services for groups or longer trips.

Yes! Many of New Zealand’s awesome experiences—like lakeside trails, botanical gardens, and public lookout points—are free to enjoy. Just ask at reception for suggestions. You can also check out more tips on our blog. 

Yes! Haka House is a preferred choice for rugby teams, football squads, netball groups, and more. Our hostels have flexible room options, group discounts, and shared spaces ideal for team bonding. 

You can drop an enquiry through our Group Bookings form here to learn more. 

All our properties are centrally located, with easy access to stadiums and sports venues. Queenstown, Auckland, and Christchurch are especially popular for sporting events.

Accordion ContentAbsolutely. We offer exclusive dorms or entire sections of our hostels for teams to stay together, ensuring privacy and a quiet environment

Yes, several of our locations offer parking for vans and small buses. Let us know in advance and we’ll reserve space.

We can coordinate meal options through trusted local partners, or recommend nearby eateries that can accommodate large groups.

Yes! We provide laundry services and drying areas. 

Our team can assist in arranging transport or provide advice on the best local shuttle and bus services.

Yes, we regularly host school trips and university groups. Our hostels offer safe, clean, and centrally located accommodations ideal for learning-focused travel. You may enquire further about your group enquiry here. 

We have 24/7 reception support, secure keycard access, and staff trained in group hosting. Teachers and chaperones can stay in adjacent private rooms.

Yes! We offer special rates and packages for school, university, and education-focused groups. Discounts apply to groups of 8 or more students.

Yes, we can help coordinate group meals or packed lunches with local vendors, perfect for day trips and excursions.

We partner with local tour operators and cultural sites to support learning-focused itineraries, including Māori cultural experiences, nature tours, and museum visits.

Yes, subject to availability, we offer entire dorms or floors for school groups, providing more supervision control and peace of mind.

Common rooms, study-friendly lounges, communal kitchens, and private meeting areas are all available to enhance group comfort and learning.